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Open Tickets

Queue
256
+12%

Resolved Today

Today
108
+18%

Avg Response Time

Hours
2.2h
-8%

Created vs Resolved

    Ticket Volume Over Time

    $1,482
    -22%

      Tickets by Category

        CSAT by Channel

        • Channel
        • Score
        • Live Chat
          4.8
        • Email
          4.6
        • Phone
          4.4
        • Help Center
          4.2
        • Social Media
          3.9
        • In-App Widget
          3.6
        CSAT Report ->

        Resolution Time Trend

        $1,482
        -22%

          Satisfaction by Priority

            Recent Tickets

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            Customer
            Subject
            Agent
            Status
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            Sarah Chen
            Unable to reset password
            Alex Rivera
            Open
            #TK-4819
            Marcus Webb
            Invoice discrepancy on March billing
            Jamie Park
            In Progress
            #TK-4816
            Elena Vasquez
            API integration returning 403 errors
            Chris Nolan
            In Progress
            #TK-4812
            David Okonkwo
            Request to upgrade plan to Enterprise
            Morgan Lee
            Resolved
            #TK-4808
            Priya Sharma
            Dashboard widgets not loading
            Alex Rivera
            Resolved

            Agent Activity

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